Privacy Policy

Effective Date: January 1, 2026

Crystalpale House Pty Ltd ("Crystalpale House", "we", "our", or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, contact us, or use our services.

Information We Collect

We may collect information including:

• Name
• Email address
• Phone number
• Messages submitted through our contact forms
• Technical information such as browser type, IP address, and device information
• Website usage data collected through cookies and analytics tools

How We Use Your Information

Your information may be used to:

• Respond to enquiries.
• Provide customer support.
• Improve our website and services.
• Maintain website security.
• Comply with applicable legal obligations.

Cookies

Our website may use cookies to improve functionality, remember preferences, and analyse website traffic. You may disable cookies through your browser settings.

Sharing Information

We do not sell your personal information. Information may be shared only with trusted service providers, legal authorities where required by law, or where necessary to operate our business.

Data Security

We implement reasonable administrative, technical, and organisational measures designed to protect your personal information from unauthorised access, disclosure, alteration, or destruction.

Your Rights

Depending on applicable Australian privacy laws, you may request access to your personal information, request corrections, or enquire about how your data is processed by contacting us.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or the content of external websites.

Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page together with the updated effective date.

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